Terms of service

TERMS AND CONDITIONS

OVERVIEW

This website is operated by Wear Marlo. Throughout the site, the terms “we,” “us,” and “our” refer to Wear Marlo. Wear Marlo offers this website, including all information, tools, products, and services available through this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting wearmarlo.com, purchasing something from us, and/or using any portion of our website, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any portion of the site, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not access the website or use our Services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the Service.

A breach or violation of any of these Terms may result in the immediate termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

Your content, excluding credit card information, may be transferred unencrypted over various networks and may be changed to conform and adapt to technical requirements of connecting networks or devices. Credit card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or contact through the website without our express written permission.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and current information. However, we do not warrant that all information made available through this site will be accurate, complete, reliable, or current at all times.

Any reliance on material provided through this site is at your own risk. Information on the site is provided for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting more complete or timely sources of information.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products, memberships, and Services are subject to change without notice, except where advance notice is required by applicable law.

We reserve the right to modify, suspend, or discontinue the Service, or any portion thereof, at any time without notice, subject to applicable law.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service, except as otherwise required by law.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website and may have limited quantities. Returns, refunds, and exchanges are governed by our applicable Return and Refund Policy.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, household, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities of products or Services offered and to discontinue any product at any time.

Product descriptions, images, colors, pricing, promotions, and availability are subject to change. We make reasonable efforts to display our products accurately, but we cannot guarantee that your device will display product colors or details precisely.

SECTION 6 – MARLO VIP CLUB MEMBERSHIP TERMS

Optional Membership

The Marlo VIP Club is an optional membership program that provides participating members with additional benefits, offers, and savings.

Purchasing a product from Wear Marlo does not, by itself, enroll you in the Marlo VIP Club.

You will only be enrolled in the Marlo VIP Club when you affirmatively select the membership option at checkout and provide your express consent to the disclosed membership terms and recurring charges.

The Marlo VIP Club membership option will not be selected on your behalf. When the membership option is left unselected, your product order will be processed as a one-time purchase without enrollment in the Marlo VIP Club.

Membership Benefits

Marlo VIP Club benefits may include:

Exclusive member pricing on eligible Wear Marlo products
Priority order processing
Free shipping on eligible orders
Exclusive email-only offers
An additional 20% discount on eligible orders

Benefits may be subject to exclusions, limitations, availability, and additional terms disclosed at the time of an offer. Membership benefits may be changed or discontinued as permitted by applicable law.

Free Membership Period

Eligible customers who affirmatively enroll in the Marlo VIP Club will receive their first 30 days of membership at no membership charge.

The free membership period begins on the date of enrollment.

Unless you cancel before the free membership period ends, your Marlo VIP Club membership will automatically renew, and your selected payment method will be charged $39.99 every 30 days until canceled.

No Marlo VIP Club membership charge will be made unless you affirmatively enroll in the membership program.

Authorization of Recurring Charges

By affirmatively selecting the Marlo VIP Club membership option at checkout and completing your purchase, you acknowledge and agree that:

Enrollment in the Marlo VIP Club is optional.
The first 30 days of membership are provided at no membership charge.
After the initial 30-day period, your membership automatically renews every 30 days.
Your selected credit card, debit card, or other payment method will be charged $39.99 every 30 days until you cancel.
The recurring membership charge is separate from the price of any products purchased.
You authorize Wear Marlo and its payment-service providers to store your payment credentials and process the recurring membership charges described above.
Your payment-card statement may display WEAR MARLO or a substantially similar billing descriptor.
You may cancel your membership at any time using any of the cancellation methods described below.

Cancellation

You may cancel your Marlo VIP Club membership at any time by:

Using our online cancellation portal at https://checkout.wearmarlo.com/portal/login
Emailing support@wearmarlo.com
Calling (855) 769-4547

You may use any of the cancellation methods listed above. You are not required to call or email if you successfully cancel through the online cancellation portal.

Cancellation requests will be processed promptly. Cancellations submitted through the online portal will take effect upon successful completion of the cancellation process. Cancellation requests submitted by email or phone will generally be processed within 12 hours of receipt under normal operating conditions.

Once your cancellation has been processed, no additional membership renewal charges will be submitted.

Canceling the Marlo VIP Club membership does not automatically cancel or refund a separate product order.

To avoid the next recurring charge, you must complete or submit your cancellation request before your next scheduled billing date. If a renewal charge has already been submitted before your cancellation is completed or processed, refund eligibility will be determined under our applicable refund policy and applicable law.

Cancellation will not result in a cancellation fee or penalty.

You are responsible for retaining any cancellation confirmation provided through the online portal, email, or another cancellation method.

Failed or Declined Payments

If a recurring membership payment is declined, we may attempt to process the authorized charge again using the payment method associated with your membership, to the extent permitted by applicable law and payment-network rules.

We may suspend or terminate membership benefits if payment cannot be successfully processed.

Membership Communications

By enrolling in the Marlo VIP Club, you consent to receive membership-related communications, including enrollment confirmations, billing receipts, renewal information, benefit updates, and cancellation confirmations.

Marketing communications are subject to any separate marketing consent you provide and applicable law.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear to be fraudulent, unauthorized, duplicated, placed by resellers, or submitted in unusually large quantities.

If we change or cancel an order, we may attempt to notify you using the email address, billing address, telephone number, or other contact information provided when the order was submitted.

You agree to provide current, complete, and accurate purchase, billing, payment, and account information for all purchases made through our website.

You agree to promptly update your information so that we can complete transactions and contact you as needed.

SECTION 8 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit comments, feedback, suggestions, proposals, ideas, reviews, photographs, or other materials to Wear Marlo, you grant Wear Marlo a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display those materials for lawful business purposes, subject to applicable law and our Privacy Policy.

You represent that your submissions will not violate any third-party right, including copyright, trademark, privacy, publicity, or other proprietary rights.

You may not submit unlawful, abusive, misleading, defamatory, obscene, or malicious content, or content containing malware or other harmful computer code.

We have no obligation to maintain submissions in confidence, pay compensation for submissions, or respond to submissions unless otherwise agreed in writing.

SECTION 9 – PERSONAL INFORMATION

Your submission and our handling of personal information through the website are governed by our Privacy Policy.

By using the website, you acknowledge that you have reviewed our Privacy Policy and understand how we collect, use, disclose, and otherwise process personal information.

SECTION 10 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other matters.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders when information is inaccurate, including after an order has been submitted, subject to applicable law.